This Refund and Returns Policy forms part of MicroFog’s Terms and Conditions and should be read together with it. It applies to purchases made from Rainmaker Pty Ltd, trading as MicroFog, at microfog.co.za.
No discretionary refunds
MicroFog does not offer voluntary refunds for change of mind, ordering the wrong item or no longer needing a product. This restriction applies only when you have no legal right to cancel or return the goods. We honour all applicable statutory rights. We do not offer a general 30-day return period.
Online cooling off and legal exceptions
Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) applies, you may cancel a goods purchase without giving a reason or paying a penalty within seven days after receiving it. You pay only the direct return cost, and we refund the payment within 30 days of cancellation. Applicable section 42 exclusions include genuinely personalised goods and goods that by their nature cannot be returned or deteriorate rapidly. Opening a disinfectant product does not, by itself, remove statutory rights; any exclusion must have a lawful basis.
Other legal cancellation or return rights remain available, including qualifying direct-marketing transactions, goods that do not match their description and applicable delivery or suitability claims. Where ECTA section 43 permits cancellation because required disclosures or checkout review facilities were omitted, you may cancel within 14 days after receiving the goods. You must return the goods, and we must refund all payments less the direct cost of returning them as that section provides. We will not apply an additional penalty for that cancellation.
Defective or unsafe goods
Where sections 55 and 56 of the Consumer Protection Act 68 of 2008 (CPA) apply, qualifying faulty, unsafe or defective goods may be returned within six months of delivery at our risk and expense, without penalty. You may choose repair, replacement or a refund as provided by law. We cannot require you to accept only a replacement or store credit. If within three months after a qualifying repair, the failure, defect or unsafe feature remains, or a further failure, defect or unsafe feature is discovered, replacement or refund rights apply under the CPA.
Damage caused by misuse, unauthorised alteration or use contrary to instructions will be assessed on the facts and applicable law. Such circumstances do not automatically defeat an unrelated valid defect claim.
How to request assistance
Contact Sales@microfog.co.za with your order number or other proof of purchase, the issue and your requested remedy. Photographs can help where reasonably available. Report delivery damage or an incorrect item promptly, but failure to report it within an arbitrary short period does not remove statutory rights. Stop using a potentially unsafe product.
We will provide collection arrangements or the appropriate return address when you contact us. Contacting us helps arrange safe transport and does not make a statutory claim conditional on discretionary approval. Keep the goods and accessories safely, using original packaging if available or suitable protective packaging. Original packaging and unused condition are not blanket conditions for statutory defect claims. Do not send leaking or hazardous products through an ordinary courier without appropriate arrangements.
Return costs and payment
MicroFog bears qualifying defective-goods return costs. For other statutory returns, the applicable law determines costs and any permitted deduction. We do not levy a restocking fee on a CPA section 56 return or an ECTA section 44 cancellation. We will explain the legal basis for any permitted charge before applying it.
Refunds will be made to the original payment method, unless another lawful method is agreed with you. We will deduct delivery or return costs only where the applicable law permits. Our processing target is 7 business days from receiving and inspecting the returned goods, subject always to any earlier statutory deadline. ECTA section 44 refunds must be made within 30 days of cancellation. Payment-provider delays do not extend our legal obligations. We will not require store credit instead of a legally required refund.
Escalate unresolved complaints to Sales@microfog.co.za, or to the consumer channels listed in our Terms and Conditions.